# Contact

Contact and community help

The fastest way to get help with a question covered on this site is to join the discussion on the page itself. Leave your question under the status update, search guide, or invitation guide that matches your problem. Other readers often reply with what worked for them, and we read those threads when we update our pages. Public discussion also helps the next reader who has the exact same issue at midnight during an outage.

Please do not send us your AO3 password, your email password, or screenshots that show private account details. We never need them, and no real support process for this site will ever ask for them. If your problem is inside your AO3 account — a locked account, a missing invitation email tied to your address, a work you posted, or a report about content on AO3 — that has to go through the official archive at archiveofourown.org and the Organization for Transformative Works support channels listed there. We cannot reset AO3 accounts, resend AO3 invitations, remove works from AO3, or change anything inside the archive, because we do not run it.

What to include when you ask a question here

A short, clear message gets a useful answer faster. Tell us what you were trying to do, what page you were on, what you saw on screen, and when it happened. For status questions, include your rough time zone and whether the official site loaded at all or loaded with limited features. For search questions, include the fandom and the filters you used. For invitation questions, include when you joined the queue, without sharing your full email address in public.

Corrections and updates

Facts about AO3 change, especially during recovery from the October to November 2026 incident. If you find a date, a feature name, or a step that no longer matches the official site, raise it in the discussion on that page and link to the official announcement or help page that shows the change. We prioritise corrections that affect login safety, status, and downloads, because a wrong step there can lock someone out or send them to a fake site.

We do not offer phone support and we do not run a separate help desk account on social media. Anyone claiming to be this site's support team and asking you to log in, pay a fee, or install an app is not us. Keep all account actions on archiveofourown.org only, and use the on-site discussions here for questions about our guides.